Booking Terms & Conditions

Terms & Conditions

1. BOOKING

A. CSL Associates (“CSL”) considers acceptance of bookings for a client (which term includes all members of a party for a client) for an event when an official Booking Form, Letter, Email or other written communication accompanied or followed by a specific deposit is received and accepted by CSL. An invoice will be issued and the balance is payable to CSL not later than 6 weeks prior to the event or other specified date. No tickets or packages will be made available until the invoice(s) is discharged in full.

If these terms are not met, CSL reserve the right to rescind immediately and without notice, and reallocate all confirmed bookings. Deposits paid are not refundable.

B. Although CSL will use its best endeavours it shall not be obliged to ensure that a ten day notice of proposed cancellation will first issue to the client. In the event of cancellation the client may be liable for cancellation charges as hereinafter set out.

2. CANCELLATIONS

A. Any client intending to cancel must notify CSL in writing immediately. Cancellations more than eight weeks prior to the event booked will make the client liable to a charge of not more than 30% of the full invoice. If cancellation occurs less than eight weeks prior to the event date, cancellation charge will be for the entire invoice.

B. Should the event, the subject of the booking, be cancelled due to circumstances beyond the control of CSL, the client will not be entitled to any compensation or damages. CSL will endeavour to arrange a suitable alternative or re-scheduling of the event.

3. ALTERATIONS TO EVENTS

A. Every reasonable effort will be made to provide the event as advertised to the client, but CSL reserves the right to make any alterations to event arrangements, including changes in time, date and venue, modifications in programmes or provision of alternative transport and facilities, deemed necessary.

B. CSL may impose additional charges over the Contract price payable by the client prior to the event as a result of adverse fluctuation in exchange rates or increases in the cost of travel, fuel or accommodation or other expenses being incurred in connection with the event which said cost increases will be set out in the final invoice payable within fourteen days of receipt by the client provided always that such increases do not exceed ten per cent (10%) of the event price.

4. EXCLUSION OF LIABILITY

A. CSL is not responsible for loss, damage or injury to any person or to their property as all clients attend events organised by CSL at their own risk.

B. CSL accepts no responsibility for circumstances beyond its control including force majeure, terrorist activities, weather conditions, fire or for the early or late opening or closure of any Event or on respect of any break down or non supply of transport other than such matters as are directly under the control of CSL.

C. CSL shall not be obliged in the case of cancellation or postponement of any sporting fixture, pop concert, theatre performance or other recreational or entertainment activity to provide a refund of monies paid by any client.

D. The client is responsible for all damages caused by any member of the client party and CSL reserves the right to require immediately any person whose behaviour is, in the sole opinion of CSL, likely to cause inconvenience, nuisance, difficulty to other clients and or their guests to leave immediately the premises in which the Event is taking place on demand and the client shall co-operate to procure compliance with such a requirement and in such eventuality no refund shall be made from CSL to the client.

E. CSL takes every care to ensure that the descriptions of events are accurate but recognises that errors do sometimes occur and that amenities may be modified or withdrawn. CSL has no responsibility for any such errors or modifications.

5. COMPLAINTS AND DISPUTES

In the event of dissatisfaction or complaint, the client is required to notify CSL in writing within seven days of the occurrence giving rise to such dissatisfaction or complaint. CSL shall endeavour to deal with the cause of such dissatisfaction or complaint to the satisfaction of the client. In the event of the matter not being settled to the satisfaction of the client both CSL and the client agree that the cause of the complaint shall be referred to an independent Arbitrator for adjudication appointed by the President at the time being of the Incorporated Law Society of Ireland who shall act as an Expert and not as an Arbitrator under the Arbitration Act and whose decision including a decision on his costs and including the costs of the Arbitrator and will be final and binding on the parties.

6. GENERAL

These terms and conditions are governed by the law of the Republic of Ireland and nothing in these terms and conditions shall be deemed to deprive the client (where the client is a consumer) of rights which the client may enjoy as a consumer under the provisions of the Sale of Goods and Supply of Services Act or any Statutory Modification thereof.